WhatsApp Catalogue Integration via CRM Chatbot Archives

WhatsApp Catalogue Integration via CRM Chatbot

6 Knowledge Base

Adding the Catalogue and Products in Meta

Last Updated: Thursday April 16th, 2026

Adding the Catalogue and Products in Meta This functionality enables seamless integration between the product catalogue configured in Meta Platforms and the CRM system. It allows businesses to synchronize catalogue...

Adding Products to Meta Catalogue from CRM

Last Updated: Friday April 17th, 2026

Adding Products to Meta Catalogue from CRM The CRM provides an “Add Product” option that redirects users to the Meta Platforms catalogue product creation page. This allows users to create new products...

Catalogue Synchronization from Meta to CRM

Last Updated: Thursday April 16th, 2026

Catalogue Synchronization from Meta to CRM The integration starts by syncing products created in the Meta catalogue with the CRM system. This ensures that all product-related data is available in...

Chatbot Setup: Using Catalogue and Order Action Nodes

Last Updated: Thursday April 16th, 2026

Chatbot Setup: Using Catalogue and Order Action Nodes The chatbot is designed to simplify product discovery and order processing. With integrated Catalogue and Order Action nodes, users can easily explore products and complete actions...

Chatbot-Driven Product Selection and Purchase Flow

Last Updated: Thursday April 16th, 2026

Chatbot-Driven Product Selection and Purchase Flow Once the chatbot is configured and connected, users can interact with it to browse and purchase products seamlessly. During the interaction: The chatbot presents...

Limitations of Catalogue Sync in Co-existence Mode

Last Updated: Thursday April 16th, 2026

Limitations of Catalogue Sync in Co-existence Mode When using co-existence mode (WhatsApp Business App + WhatsApp Business API together), the Meta catalogue does not automatically sync with third-party systems such...