Limitations of Catalogue Sync in Co-existence Mode
When using co-existence mode (WhatsApp Business App + WhatsApp Business API together), the Meta catalogue does not automatically sync with third-party systems such as CRM.
Key Points:
- The catalogue is managed in Meta Commerce Manager.
- The WhatsApp Business App can display the catalogue.
- Third-party systems (such as CRM) do not receive automatic catalogue updates.
Limitations:
- No real-time catalogue sync with the CRM.
- Product or cart messages may not display properly in the web interface or CRM.
- Updates made in Meta are not automatically reflected in external systems.
When it works properly:
- When using the full WhatsApp Business API (without co-existence mode).
- When the CRM supports Meta Commerce API integration.
What you can do:
- Check if your CRM supports the Meta Catalogue API.
- Switch to a full API setup if required.
- Alternatively, manually sync products using APIs or webhooks.
The integration of the Meta catalogue with CRM chatbot functionality provides a powerful solution for automating product management and order processing. By enabling real-time product selection and automated record creation, businesses can enhance customer engagement while improving internal efficiency and accuracy.
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