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Convert Conversations into Conversions with WhatsApp + CRM

Unlock the power of a CRM natively integrated with WhatsApp. SalesHiker empowers your Sales, Support, and Marketing teams to engage, convert, and retain customers—all inside one seamless platform.

What is WhatsApp-Enabled CRM?

A CRM that’s fully connected to WhatsApp Business API—letting you manage leads, tickets, and campaigns directly from WhatsApp chats.

Key Modules of SalesHiker's WhatsApp CRM

WhatsApp for Sales CRM

Turn WhatsApp conversations into revenue pipelines

  • Instantly convert WhatsApp inquiries into CRM leads
  • Assign leads to sales reps and track follow-ups
  • Manage opportunities, send quotes, invoices, and payment links—directly from WhatsApp
  • View lead history, stage, and communication log in one place

Say goodbye to missed sales due to untracked WhatsApp chats.

WhatsApp for Marketing CRM

Run engaging, personalized WhatsApp Campaigns with CRM intelligence

  • Build audience segments from CRM data (location, last activity, interest, etc.)
  • Launch WhatsApp drip campaigns with CTA buttons, videos, PDFs, and more
  • Track open rates, replies, click-throughs, and conversions
  • Set auto-responses or lead capture forms inside WhatsApp chats

All campaign results sync back to your CRM—no spreadsheets, no silos.

WhatsApp for Support CRM

Deliver faster, smarter support—all through WhatsApp

  • Auto-create support tickets from WhatsApp chats
  • Identify existing or new customers instantly
  • Route tickets to the right support rep or department
  • Send ticket updates, resolution steps, and feedback links via WhatsApp

Improve your first response time and customer satisfaction rates dramatically.

Industry need WhatsApp enabled CRM

  • B2B & B2C Sales Teams
  • Customer Support Centers
  • Marketing Agencies
  • E-Commerce, Real Estate, Healthcare, Education & More

Real-World Use Cases for WhatsApp CRM

See how businesses across industries use SalesHiker’s WhatsApp-Connected CRM to streamline communication, increase conversions, and deliver top-tier customer experiences.

Real Estate Agencies

Use WhatsApp for Sales CRM to:

  • Convert property inquiries into leads instantly
  • Share brochures, site visit links, and videos via WhatsApp
  • Automate follow-ups with pre-qualified buyers

E-Commerce & D2C Brands

Use WhatsApp for Marketing CRM to:

  • Run product promotions and seasonal sales via broadcast
  • Recover abandoned carts with timed reminders
  • Send post-purchase review and feedback requests

Travel & Tours

Use WhatsApp for Sales + Support CRM to:

  • Capture inquiries for tour packages via WhatsApp
  • Send itineraries, booking links, and visa documents
  • Offer live chat support for cancellations, rescheduling, and trip updates

Trading & Distribution Companies

Use WhatsApp CRM for Sales Automation to:

  • Capture B2B inquiries and convert them to quotes and invoices
  • Share product catalogs, price lists, and delivery updates via WhatsApp
  • Manage distributor support tickets and post-sale communication seamlessly

Retail Chains & Outlets

Use WhatsApp for Marketing + Customer Support to:

  • Announce store offers, product launches, and loyalty rewards
  • Collect customer feedback or service complaints
  • Schedule and confirm delivery or pickup orders via WhatsApp

Healthcare Clinics

  • Automate appointment bookings
  • Send lab results, invoices, and follow-ups
  • Handle support tickets for billing or service queries

Educational Institutes

  • Capture and qualify student inquiries
  • Share course brochures and admission steps
  • Manage parent-student communication with automated flows

Service Providers & Agencies

  • Turn WhatsApp chats into client leads
  • Send quotes, contracts, and invoices
  • Offer client support and updates via auto-generated tickets

Frequently Asked Questions (FAQ)

1. Why should I use a CRM integrated with WhatsApp?

A WhatsApp-integrated CRM lets you manage all customer interactions—from inquiry to conversion—directly within WhatsApp. With SalesHiker, you can capture leads, handle support tickets, send marketing messages, and track conversations in one place—eliminating data loss, reducing manual work, and boosting engagement.

2. How does WhatsApp CRM help my sales team?

Sales reps can convert WhatsApp inquiries into leads, manage deals, send quotes, invoices, and follow-ups—right from one platform. Every chat is logged and trackable, helping you close deals faster.

3. Can I run marketing campaigns using WhatsApp CRM?

Yes! SalesHiker allows you to launch personalized WhatsApp campaigns based on CRM segments. Track delivery, open rates, replies, and conversions, and even automate follow-ups with WhatsApp Flows.

4. How are support tickets managed in WhatsApp CRM?

Customer WhatsApp messages can automatically generate support tickets in the CRM. Support agents can reply, escalate, and close tickets—all while continuing the conversation on WhatsApp.

5. Is SalesHiker compliant with WhatsApp Business API policies?

Absolutely. SalesHiker is built on the official WhatsApp Business API and ensures compliance with Meta’s guidelines, including opt-in management, approved templates, and message timing rules.

6. Can I integrate WhatsApp CRM with other tools?

Yes. SalesHiker connects with tools like Google Sheets, Shopify, Zoho, Stripe, HubSpot, and others via native APIs and Zapier—so you can automate across your existing tech stack.

7. Do I need coding knowledge to use WhatsApp Flow or CRM?

Not at all. SalesHiker features a no-code, drag-and-drop automation builder and an intuitive CRM interface—built for business teams, not developers.

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