Limitations of Catalogue Sync in Co-existence Mode

Limitations of Catalogue Sync in Co-existence Mode

When using co-existence mode (WhatsApp Business App + WhatsApp Business API together), the Meta catalogue does not automatically sync with third-party systems such as CRM.

Key Points:

• The catalogue is managed in Meta Commerce Manager.
• The WhatsApp Business App can display the catalogue.
• Third-party systems (such as CRM) do not receive automatic catalogue updates.

Limitations:

• No real-time catalogue sync with the CRM.
• Product or cart messages may not display properly in the web interface or CRM.
• Updates made in Meta are not automatically reflected in external systems.

When it works properly:

• When using the full WhatsApp Business API (without co-existence mode).
• When the CRM supports Meta Commerce API integration.

What you can do:

• Check if your CRM supports the Meta Catalogue API.
• Switch to a full API setup if required.
• Alternatively, manually sync products using APIs or webhooks.

The integration of the Meta catalogue with CRM chatbot functionality provides a powerful solution for automating product management and order processing. By enabling real-time product selection and automated record creation, businesses can enhance customer engagement while improving internal efficiency and accuracy.