Tickets
- Create Tickets about customer support, service and grievances and assign it to the right person in the team
- Set automated notifications using workflow to update customers about the ticket progress
![](https://saleshiker.com/wp-content/uploads/2018/02/support-Ticket.jpg)
![](https://saleshiker.com/wp-content/uploads/2018/02/Sla_image.jpg)
SLA(Service level agreements)
- Setup SLA to track and monitor performance of support team
- Setup Escalation & Notification flow on inactivity of support request
Email convertor
- Automatically create Support Tickets from dedicated support email through email convertor.
- Scan mailbox select mail which meet criteria to create helpdesk & support ticket
![](https://saleshiker.com/wp-content/uploads/2018/02/Email_Convetor_image.jpg)