- Create Tickets about customer support, service and grievances and assign it to the right person in the team
- Set automated notifications using workflow to update customers about the ticket progress
SLA(Service level agreements)
- Setup SLA to track and monitor performance of support team
- Setup Escalation & Notification flow on inactivity of support request
- Automatically create Support Tickets from dedicated support email through email convertor.
- Scan mailbox select mail which meet criteria to create helpdesk & support ticket