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Case Study

How 113Store.com Scaled a Luxury Experience using SalesHiker’s WhatsApp Automation

  • 80%

    Increase in lead generation

  • 70%

    Business growth impact

  • 50%

    Higher team productivity

Premium floral gift arrangement representing 113Store.com luxury customer experience
High-end floral gifting products enhancing customer engagement through WhatsApp automation

Client’s Summary

113Store.com is a household name, merging the best products, the best prices, and with a touch of, “exclusive luxury experience.” Using SalesHiker.com, 111Store.com is not only able to transform simple customer engagement into a high-end concierge service, but also able to massively engage customers for the 2026 3D Handcasting Exhibition at Noor Mehal Hotel.

The Challenge: Maintaining Luxury at Scale

As 113Store.com ventured from household items to personalized 3D Handcasting Art and Handcrafted Luxury Candles, the following three challenges were presented:

  • Manual Lead Management: High-intent customers interested in custom art required immediate attention that manual texting couldn't sustain.
  • Exhibition Footfall: Driving physical traffic to Stall No. 46 at Noor Mehal Hotel required a personalized invitation strategy more effective than easily ignored emails.
  • Customer Education: Personalized products like handcasting require "nurturing"—explaining the process and providing care instructions post-purchase.

The Solution: The SalesHiker WhatsApp Engine

To address these difficulties, 113Store.com partnered with SalesHiker.com to streamline the entire lifecycle of the customer.

  • Automated Exhibition Outreach

    Rich media WhatsApp invitations for 113Store's January 31 exhibition were sent through the WhatsApp Marketing tool of SalesHiker. By using quality images of their “Timeless Gifts”, they managed to get customers off their screens and at their stall at Noor Mehal.

  • The Smart WhatsApp Chatbot

    A WhatsApp Chatbot was introduced by 113Store as a digital assistant available 24/7. The functionalities assigned to the bot were to:

    • Provide the location and stall information for the Exclusive Exhibition.
    • Respond to questions relating to Handcasting and Luxury Candles instantly.
    • Collect lead information while the rest of the team was engaged in live art demonstrations.
    • Intelligent Post-Order & Follow-up Flow
  • Intelligent Post-Order & Follow-up Flow

    Brands use Automatic Follow-ups to guard against cold leads. After an order is placed, SalesHiker sends the following:

    • Confirmations and tracking of orders.
    • "Care Instructions" on luxury handcrafted items
    • Feedback requests to create social proof

Key Results & Impact

1

Operational Efficiency: The team can now devote more time to the craft of “3D Handcasting” as we have automated nearly 80% of the routine customer inquiries.

2

Enhanced Customer Retention: After we started doing follow up's after orders, we saw a significant increase in customers who bought the household products again.

3

Successful Event ROI: Due to WhatsApp targeted reminders, we hit the maximum number of live demonstration demos available at the Noor Mehal Hotel exhibition.

4

Luxury Brand Image: The professional automation apps we used at SalesHiker transformed us to “Luxury Concierge” services.

Future Roadmap: What’s Next for 113Store.com?

113Store.com wants to grow with the following:

  • Drip Marketing for Loyalty: Sending anniversary reminders to customers for re-casting sessions.
  • WhatsApp Commerce: Launching a native catalog for direct household product purchases via chat.
  • Hyper-Local Expansion: Targeting neighboring cities with automated pop-up exhibition alerts.

I was looking for an unusual anniversary gift, and I found 113Store.com. The process was easy all the way through. I received a custom WhatsApp message that walked me through their 3D Handcasting. After I made the purchase, their automated follow-ups showed me how to care for my handcrafted art. Having top-end luxury service and quality products at a reasonable cost is a rarity. They really do transform moments into memories.

P
Mr. Pankaj Verified Customer
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