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Case Study

How CityOne enhance the Travel Experience with SalesHiker’s WhatsApp Automation

  • 80%

    Increase in lead generation

  • 70%

    Business growth impact

  • 50%

    Higher team productivity

Travel consultant using digital communication tools to improve tourism customer engagement
Global tourism destinations supported by WhatsApp automation for seamless travel communication

Client’s Summary

CityOne Tours, a premier travel agency based in the heart of Dubai, specializes in delivering unforgettable experiences—from desert safaris and city tours to complex group bookings and customized holiday packages. In the competitive Dubai tourism market, speed and personalization are the keys to winning customers. By adopting SalesHiker.com, CityOne successfully automated its entire customer journey, moving from manual coordination to a high-speed, automated "Sales-to-Service" ecosystem on WhatsApp.

The Challenge: Handling High-Volume Inquiries in Real-Time

The travel industry thrives on "The Golden Hour"—the short window of time between a traveler’s inquiry and their booking decision. CityOne faced several operational bottlenecks:

  • Lead Leakage: Inquiries coming from Facebook and the website were often delayed, leading to potential tourists booking with competitors.
  • Complex Group Bookings: Coordinating details for large groups via email was slow and lacked the "instant" feel required for modern travel planning.
  • Marketing Fatigue: Traditional email newsletters had low open rates, making it hard to promote seasonal Dubai tour packages effectively.
  • Fragmented Support: The team struggled to maintain a consistent tone and track conversation history across multiple staff members.

The Solution: A Seamless "Sales-to-Service" WhatsApp Engine

CityOne has fully integrated SalesHiker.com, and has automated the operation of WhatsApp as their best sales agent.

  • Instant Lead Conversion & Inquiry Management

    The moment a customer clicks on an advertisement or visits the CityOne Facebook Page, SalesHiker springs into action:

    • Instant Greeting: A WhatsApp automated message welcomes the customer and captures their travel dates and group size.
    • Inquiry to Customer: CityOne has updated their booking window to 60% by sending automated messages to customers via WhatsApp.

  • The Unified Team Inbox

    SalesHiker’s Shared Team Inbox allows CityOne support and sales teams to work in perfect sync:

    • Collaboration: Several agents within the same chat can assist with visa support, tours, and other scheduling services.
    • Tracking: Managers can track messages to maintain the Dubai-level hospitality in the messages.

  • Strategic WhatsApp Marketing & Drip Campaigns

    SalesHiker helps CityOne remain "Top of Mind" with travelers through:

    • Broadcasts: Image and video promotions of newly established attractions in Dubai with 98% open rates.
    • Drip Campaigns: When a traveler expresses interest in a "Dubai City Tour," SalesHiker sends out automated promotional messages over the course of several days like, "Top 5 Things to Pack" and "Dinner Cruise Add-On," to persuade the client to make a booking.

  • Post-Booking Excellence

    There is automated service that goes beyond the sale. CityOne:

    • Send E-Vouchers and booking confirmations instantly.
    • Send Location Pins and driver details 1 hour before the tour begins.
    • Request Real-time Reviews and photos once the tour is completed.

Key Results & Impact

CityOne Tourism key features

Future Roadmap: The Digital Tour Guide

SalesHiker will be used to produce a virtual Tour Guide on WhatsApp. CityOne users will be able to interact with the Guide to find out about restaurants & attractions at their current location in real time.

Ready to Scale Your Travel Business Like CityOne?

Stop losing leads to slow responses. Join the global travel leaders using SalesHiker.com to automate their sales, marketing, and support on the world’s most popular messaging app.

    Experience the future of travel automation:
  • Start Your 7-Day Free Trial: Setup your WhatsApp Business API and start automating in minutes. No credit card required.
  • Book a Free Strategy Demo: Let our experts show you how to build high-converting travel drip campaigns.
Book a Demo with SalesHiker

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