How to Create Mass Campaign

How to Create Mass Campaign

Navigate to the top navigation bar and click on the “Campaign” button from Timeline view, as highlighted in the screenshot below.

Upon clicking, the system will redirect you to the Campaign Dashboard, where you can view, create, and manage all your messaging campaigns.

From the Campaign Dashboard, you will be able to:

• Start campaign: Define your campaign name.
• Select template: Select a message template to send
• Select Audience: Choose the audience to send campaign message
• Review and Run: Preview, Schedule, or send the campaign immediately.

As shown in the screenshot below.

Start campaign

By clicking on the New Campaign button, a pop-up will open where the user can enter the desired campaign name.

Select template

Once the user enters the campaign name and clicks on the Save button, the system will redirect the user to the next page to select the module and template, as shown in the screenshot below.

The user must select the WhatsApp Business number from which they want to send the campaign message.

The user must select the module that contains the records to which the mass campaign message will be sent.

Users can create a new template by clicking the “Create New Template” button. After clicking the “Refresh” button, the newly created template will appear in the Campaign Select Template list, where it can be selected for the campaign.

Select Audience

There are two ways to select the audience

1. Module (Selected in the previous page)
2. Add CSV file

Module (Selected in the previous page)

To send a mass campaign, users can select a module and apply a filter to target relevant records, as shown in the screenshot below.

The user can also add a new filter by clicking on the “Create New Filter” button, as shown in the screenshot below.

After making any updates to the records or filters, the user simply needs to click the “Refresh” button (as shown above) to reflect the changes for sending the mass campaign accordingly.

After selecting the filter, the user will see the Number of Audience (representing the total number of records in the selected filter for the campaign), along with a list displaying the basic details of those records, as shown below.

Note: The contact number displayed will be based on the Phone field configured in the WhatsApp Business Settings page for the specific module, as shown above.

Note: In the Free Trial, there is a limit of 100 bulk campaign messages.

Message Tier

What is a Message Tier?

A Message Tier is a level that determines how many unique customers your business can send WhatsApp messages to within a 24-hour rolling period. It helps control message volume and ensures quality communication with users.

As your business maintains good message quality and consistent activity, WhatsApp can automatically move you to higher tiers, allowing you to reach more customers each day

Benefits of Message Tiers

• Controlled Growth: You start with a manageable daily limit and can grow steadily as your engagement improves.

• Quality Driven: Higher tiers are awarded when you send relevant, non-spammy messages that users appreciate, which improves overall delivery and engagement.

• Better Reach: Moving up tiers lets you message more unique users per day, which is useful for campaigns and notifications

Message Tier Levels