Limitations of WhatsApp Business Chatbots
When designing a WhatsApp chatbot using a flow builder, it’s essential to be aware of the platform’s limitations regarding interactive elements like buttons and lists:
Buttons:
- Maximum Number: You can include up to 3 reply buttons in a single message.
- Character Limit: Each button’s text is limited to 24 characters.
Lists:
- Options Limit: A list message can contain up to 10 options.
- Selection: Users can select only one option at a time from a list message.
When you click on the radio button, the bot will disconnect. Additionally, if the scan number is disconnected, the status will show as ‘Disconnected’.
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