
113Store.com is a household name, merging the best products, the best prices, and with a touch of, “exclusive luxury experience.” Using SalesHiker.com, 111Store.com is not only able to transform simple customer engagement into a high-end concierge service, but also able to massively engage customers for the 2026 3D Handcasting Exhibition at Noor Mehal Hotel.
As 113Store.com ventured from household items to personalized 3D Handcasting Art and Handcrafted Luxury Candles, the following three challenges were presented:
To address these difficulties, 113Store.com partnered with SalesHiker.com to streamline the entire lifecycle of the customer.
Rich media WhatsApp invitations for 113Store's January 31 exhibition were sent through the WhatsApp Marketing tool of SalesHiker. By using quality images of their “Timeless Gifts”, they managed to get customers off their screens and at their stall at Noor Mehal.
A WhatsApp Chatbot was introduced by 113Store as a digital assistant available 24/7. The functionalities assigned to the bot were to:
Brands use Automatic Follow-ups to guard against cold leads. After an order is placed, SalesHiker sends the following:
Operational Efficiency: The team can now devote more time to the craft of “3D Handcasting” as we have automated nearly 80% of the routine customer inquiries.
Enhanced Customer Retention: After we started doing follow up's after orders, we saw a significant increase in customers who bought the household products again.
Successful Event ROI: Due to WhatsApp targeted reminders, we hit the maximum number of live demonstration demos available at the Noor Mehal Hotel exhibition.
Luxury Brand Image: The professional automation apps we used at SalesHiker transformed us to “Luxury Concierge” services.
113Store.com wants to grow with the following:
I was looking for an unusual anniversary gift, and I found 113Store.com. The process was easy all the way through. I received a custom WhatsApp message that walked me through their 3D Handcasting. After I made the purchase, their automated follow-ups showed me how to care for my handcrafted art. Having top-end luxury service and quality products at a reasonable cost is a rarity. They really do transform moments into memories.
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