It’s no wonder that every company has a dedicated Support team. You might have hundreds of employees working in a support team. Customers might not like to get in touch with all of them. In such a case, you can reach out to your customers through one single support name and email. After the configuration, Trouble Ticket email traffic will be navigated through your Help-desk email. SalesHiker CRM automatically sends emails when Ticket is Created, Comments are exchanged, and Status set as Closed.
- Go to Settings Icon > CRM Settings > Configuration > Configuration Editor
- 2. Click Edit in the right to configure help-desk details
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