SalesHiker offers a 15 day refund or money back guarantee on CRM extensions you purchase from www.SalesHiker.com to make sure that you get the most value from your purchase. The refund is based on the terms, especially designed so that the refund policy is not abused or taken advantage of it. If you have any questions about our refund policy, please send us an email at support@SalesHiker.com.

Note: It is clearly mentioned in all possible ways that our products are ionCube protected and ionCube loaders are required to install/use our products. So it should be confirmed that your hosting supports ionCube loaders, the version and method or get support to enable it for your account before the purchase. Any refund request claiming because of not possible ion Cube support is not eligible as it is possible to use the product by simply changing the host.

A refund is only provided when
  • A product you purchased from SalesHiker is not working as promised / defined in our website.
  • A product you purchased is buggy, incomplete or not resolved in time.
  • After confirmation with the SalesHiker developer team with the proper development environment to test the case.
  • Make sure you take a demo and trial to verify before purchase. You can contact us at support@SalesHiker.com for a presale enquiry.
  • If you’ve purchased WhatsApp extension then, if WhatsApp Discontinue Web. WhatsApp and there is no alternative send/received message from WhatsApp then, SalesHiker will Refund Payment on Prorate basis by considering $1/Day Usage from the Date of Purchase.
    Ex: if you purchase one time plan on 1st Jan 2021 and from 15th of Jan WhatsApp API not working then refund Amount = One Time Fees-(# of Days X $1)

Note: It is your responsibility to give us access to instances in which our product is installed or any alternate methods like a common staging/testing site to ensure the claims are valid and eligible from our end.

Support

We are committed to support all our valuable customers to solve any product related issues under certain terms as explained further. It is clear that we are limited to supporting our product only. Any issues that arise out of our products are not covered in free support like environment side issues, conflict because of any customizations, issues/warnings due to other installed plugins/modules. Also the user should arrange to provide valid information, if needed access to installed instances to provide timely support. If access to the instance is not possible then a common staging/test instance should be provided as an alternative to provide valid support.

A refund can not be provided for
  • Developer Edition.
  • A product you buy works well as defined and is not a buggy one.
  • If the reason is that the product is not fit to your needs. All product information & features are available in detail on our website and any questions should be clarified before the purchase.
  • If the product works well as expected but it is not working for your specific need/case, even after proper support from us.
  • Due to delays because of fatal errors in activation due to wrong domain or PHP version provided in order. We can reissue the licensed product but this will be processed manually. So such delays cannot be a reason.
  • Users should ensure that a reasonable time is available for product activation, support etc., as some cases need to be solved after evaluating complete instances. So in such cases no deadlines can be specified for such delays as it is not a direct product issue. Anyhow, we can support you to some extent as far as requested details are provided without any hesitation, restrictions or delays.

We have mentioned all the details above to make sure that our customers get the benefit of a refund at the same time making sure the policy is not abused by anyone, since you are provided with the digital product license, ask for a refund and still continue to use the product. We hope you agree and fully comply with our policy and would be happy to answer any queries and suggestions regarding our Terms and Policies.

*** These terms of Service can be changed at any moment without any notice. It is your responsibility to check this Agreement periodically for changes. For any further information please email webmaster