Company News & Brand Story
QR Codes to Footfall
QR Codes to Footfall: Driving In-Store Traffic via WhatsApp

Brick-and-­mortar stores are becoming hybrid digital/physical experiences. Today, retailers are pairing QR codes with WhatsApp automation to digitally engage customers who shop offline. It’s a win-­win for businesses, which get…

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Company News & Brand Story
Click-to-WhatsApp Ads
Click-to-WhatsApp Ads: Lowering Your CAC by 40% in 2026

CAC (Customer Acquisition Cost) is also on the rise across channels of digital advertising. Organizations are constantly trying to obtain affordably more high-quality leads. One of the kinds of advertisements…

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Knowledge
Chatbot vs Human
Chatbot vs. Human: When to Automate and When to Step In

Automation is revolutionizing the way customers communicate, but human expertise will always be necessary to complement chatbots. The best companies take a balanced approach, mixing automation with human assistance. With tools like SalesHiker,…

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SalesHiker Product & Feature Highlights
Routing High-Value Leads
Routing High-Value Leads Directly to Your Top Sales Reps via API

Not all leads are created equal. Some are just beginning their research, and may not be ready to purchase for a while. Companies that respond quickly to high-value leads are more likely…

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Knowledge
Automated Concierge
Automated Concierge: Enhancing Guest Experience via WhatsApp

Hospitality guest expectations are at an all-time high. Today’s travelers expect responses immediately, service tailored to their needs, and seamless communication from the moment they arrive until they leave. Guests are opting to…

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SalesHiker Product & Feature Highlights
Strict Account Settings
Strict Account Settings: How to Use WhatsApp’s New Privacy Shields for Business Trust

Privacy is now a big concern for customers when they are interacting with companies on the web. In response, WhatsApp has rolled out more robust privacy and security options for users…

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Knowledge
The Ultimate Guide to Buttons
The Ultimate Guide to Buttons: Increase Your WhatsApp CTR by 30%

Consumers want simple interactions when dealing with companies. Writing long replies or navigating away to external links impacts engagement negatively. This is why WhatsApp interactive buttons ranks among the most potent solutions…

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Industry-Wise WhatsApp CRM Use Cases
Instant Itineraries
Instant Itineraries: Why Every Travel Agency Needs the WhatsApp API

Normal procedures for travel planning are multiple - enquiries, quotations, itineraries, booking confirmations, and travel updates. Dealing with these communications by email is slow and inefficient. Now, travel agencies are embracing the…

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Company News & Brand Story
Shoppable Catalogs
Shoppable Catalogs: Turning Your Chat into a Virtual Storefront

Today's customers are demanding immediate shopping experiences. They do not want to visit multiple sites or complete long forms to purchase a product anymore. And now, WhatsApp Shoppable Catalogs are changing the…

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Industry-Wise WhatsApp CRM Use Cases
Solution for Professional WhatsApp Health
Tired of Getting Banned? The Solution for Professional WhatsApp Health

Plenty of companies start using WhatsApp to reach customers and then confront an infuriating problem — their phone number is banned or restricted. It’s usually because these companies inadvertently break the rules…

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Knowledge
360 Degree View
360-Degree View: Using WhatsApp History to Profile Customers in CRM

Businesses today depend on data-driven insights about customers to provide them with personalized experiences. Yet when chats with customers are scattered across multiple WhatsApp devices, information is lost and valuable insights can't…

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WhatsApp Marketing & Sales Strategy
The Science of Timing
The Science of Timing: When is the Best Time to Send a Broadcast

It’s easy to send a WhatsApp broadcast message. The timing of sending it is what determines success. The most effective marketing message can fall on deaf ears if it’s heard by customers…

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Knowledge
Automating Test Drive
Automating Test Drives: How Dealerships Use WhatsApp to Book Leads

At a car dealership, a test drive is the crucial point where a potential buyer is turned into a buyer. But, still many dealers rely on phone calls and manual…

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SalesHiker Product & Feature Highlights
Multi Agent Shared Inbox
Multi-Agent Shared Inbox: How to Scale Your Support Team Effortlessly

As companies expand, customer conversations expand. A single WhatsApp line being bombarded with hundreds or thousands of daily messages can be a big strain on a support team. The ability to effectively…

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Knowledge
2026 Pricing Update
India’s 2026 Pricing Update: A Complete Guide to Managing the 10% Rate Hike

Enterprises availing the WhatsApp Business API in India are getting ready for a big change in 2026. Messaging costs are likely to rise by about 10%, which will have an impact…

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Knowledge
Securely Automating KYC
Securely Automating KYC and Loan Status Updates on WhatsApp

Banks and fintech providers are dealing with millions of customer enquiries on a daily basis. And two of the most frequent requests are: KYC verification updates Loan application status In the…

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Knowledge
WhatsApp Flows 2.0
WhatsApp Flows 2.0: Why In-Chat Forms are Replacing Landing Pages

The companies still using them were relying on landing pages to get contact. The latter means you almost always direct people temporarily offsite — via a landing page, booking page, or…

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Industry-Wise WhatsApp CRM Use Cases
WhatsApp Business API vs. App
WhatsApp Business API vs. App: Which is Right for You in 2026?

Well, WhatsApp is a whole lot more than just a simple messaging app these days. Today, it is one of the key communication channels for businesses worldwide. From responding to customer questions…

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Industry-Wise WhatsApp CRM Use Cases
Increasing Admissions Automation
Increasing Admissions: WhatsApp Automation for Coaching Institutes

For the coaching institutes, the admission season is usually the busiest and is also the most crucial part of the entire year. Hundreds of students and parents begin enquiring for the…

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WhatsApp Business & Platform Updates
February 2026 Update in WhatsApp.
February 2026 Update in WhatsApp: Marketing Messages API & Embedded Signup

WhatsApp continues to grow as one of the most powerful business communication platforms globally. With more than 2 billion active users messaging daily, companies depend on WhatsApp to connect with customers,…

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