Real-Time Alerts: Delivering Flight & Itinerary Updates via API

With the pace of travel today, real-time communication has become more imperative than ever. Travelers want real-time alerts when flights are delayed, gates changed, canceled or itineraries modified. The risk of not providing timely alerts can mean negative customer experiences and lost trust.

This is the time when WhatsApp API based real-time alerts can help travel providers to share the smooth and seamless instant updates.

How API-Based Alerts Work

Using WhatsApp Business API with CRM like SalesHiker:

1. Airline system identifies a change (delay, gate update, etc.).
2. The API sends a message.
3. The customer gets instant WhatsApp notification.

Key Use Cases

1. Flight Status Updates
Notify customers immediately on delays or cancellations.

2. Boarding Gate Changes
Prevent confusion with gate updates in real time.

3. Itinerary Reminders
Send automatic reminders to customers prior to departure.

4. Check-in Alerts
Customers are prompted to check in online.

Travel Business Advantages :

• High message open rates (90%+)
• Decreasing cost of doing business
• Enhanced customer loyalty

Conclusion

Real-time alerts enabled by WhatsApp API are redefining the way people communicate while travelling. With SalesHiker, organisations can send automated personalised alerts on a massive scale to keep passengers informed every step of the way.