Support

Tickets

  • Create Tickets about customer support, service and grievances and assign it to the right person in the team
  • Set automated notifications using workflow to update customers about the ticket progress

SLA(Service level agreements)

  • Setup SLA to track and monitor performance of support team
  • Setup Escalation & Notification flow on inactivity of support request

Email convertor

  • Automatically create Support Tickets from dedicated support email through email convertor.
  • Scan mailbox select mail which meet criteria to create helpdesk & support ticket

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